Refunds for places booked will be considered on a case by case basis and is decided by the scheme's Directors.
In the case of illness supported by a Doctor's certificate refunds will be given on the following basis
Two weeks prior to scheme start date - Full Refund
Prior to scheme commencement - Refund minus 15% Admin fee
After commencment - Pro-rate refund minus 15% Admin fee
Where there are issues of unacceptable behaviour the Directors reserve the right to refuse attendance at the scheme. This however is a last resort when all other avenues of support and intervention have failed and ill only be excersised in the most extreme of cases. We take all issues of bullying, racism, violence and anti-social behaviour very seriously and will take steps to ensure that the enjoyment and safety of all children attending are not affected by such actions. In these cases we regret we are unable to offer refunds.
For places booked online via http://www.playscheme.org the statutory 7 day cooling off period applies. Refunds are to be requested by emailing r[email protected] within the 7 day period.
None of the above affects your statutory rights.